Frequently Asked Questions (FAQs)

A domain name is the address of your website that people type in the browser URL bar to visit your website

Hosting is the server space on the internet and where your website data is stored. When we build your website with WIX, we will recommend the best hosting plan for your site - this will be dependent upon the type of website you require (ie information or e-commerce) and how much storage space and other features you required. WIX have various subscriptions starting from US$11 per month, depending on your requirements (ie storage space needed, add-ons and apps added to your site).

Search Engine Optimisation (SEO) is the process of ranking your website to show up in Google results through various keyword searches related to your business. The higher you are ranked in Google, potentially the more traffic and customers you should get. We use WIX basic SEO when we develop your website. If you take on a support package, we offer advanced SEO services to help your site rank higher and appear more frequently on search engines like Google.

You will need to register a domain name (the name of your website), design the website and choose a hosting subscription through WIX to "host" your website in the cloud. The domain name and hosting subscription are annual fees paid to a third party and are not included in our package pricing. We can however organise either of these on your behalf. Ask us how.

The "hosting subscription" and "domain name" are annual fees which will require renewal. These are your sole responsibility. Whilst we can train you how to manage the site yourself, we also offer support packages to help support you and the ongoing marketing and development of your website.

No. The host services are connected with the WIX CMS (Content Management System) so you cannot separate the hosting out. If you ever move away from a WIX based site, you would need to rebuild your website and you would connect your "domain name" to the new host.

You do! Once you have approved the final design and have paid the balance of the Project cost, we will transfer the ownership of the site to you. We will provide you with the training to manage your website yourself and we also make ourselves an Administrator of the site so that we can help you if required.

Yes, you can make as many changes as necessary. You could even redesign it if you wanted! And there are no hidden costs - your annual subscription covers your website's running costs. If you decide to add other features, there may be additional costs - ie if you go from a basic website to an online shop, you would need to upgrade to an appropriate plan that would allow payments to be accepted. There are also many other great add-on features with WIX that you might find useful as your site develops. At any given time you can upgrade your plan. We can also assist with any changes, edits, upgrades - we offer various support packages or if you're looking for a redesign or more extensive work, contact us for more information.

We can design a website relatively quickly if you have provided us with the concept, images and content. If you are also quick to review drafts, this will also help in the process. Once you have signed off on the final design and have paid the balance of the Project, we will "flick the switch" and your site will be live for all to see. Generally the turn around is about 4-5 weeks.

Please note that your website may not appear in the search results immediately - it can take 4 days to 4 weeks for Google to anaylse your site and its links before it will rank high. This is a very normal process so don't worry, it will happen. Also, the more people that visit your site, the more it will appear in Google's analytic results which help with ranking.

Yes. We can assist you in ensuring your domain settings point to your new website as part of our web design service.

If your site is built on a WIX platform, absolutely! And as long as you have ownership of the site. If it is built on a different platform (ie WordPress, SquareSpace, Shopify, Weebly, etc) then we would need to redesign the site in WIX. And then, as long as you have access to the domain name, we can attach that to your new WIX site once it is developed. Please see websites for more information on packages available.

We will work with you to develop a website from our initial consultation. You will receive previews and revisions prior to the website going live. You will have paid a 50% non-refundable deposit for us to design your website. We will rectify any design issues through further consultation to avoid having to reimburse you your initial deposit. If you change your mind not to proceed with the website or if you decide you no longer need a website, then you will forefeit your 50% deposit and we may issue you with an additional invoice for the build to date.

Google geo-targets its results to rank New Zealand extensions higher for New Zealand searches because they are more relevant (.co.nz and .nz). However if your audience is international, .com domain can still be relevant for wider reaching. With your Wix site, we can actually have two domain names attached to the site - a primary and secondary domain name. This means if either domain name is typed in the search engine, they will be directed to the same website address. Some of our clients have .co.nz and .com extensions. Other clients will buy a similar sounding name to their business, or a shortened version of their business name, to ensure that customers looking for them will find them and also so the competition don't take your name with a different domain extension.

If you would like a customised email to match your website, these are purchased separately. Once your website is attached to a hosting plan and your domain name is connected, you have the opportunity to purchase a customised email which is a full Google Suite, through your own Wix account. These will cost around US$6.50 per month per email and are payable through your own Wix account. Your email could be "hello"@yourwebsitename.com or "name"@yourwebsitename.com. We can assist in setting these up as part of the development but you will be billed separately for this addition and the ongoing annual renewal will be your responsibility.

Yes. All WIX websites are desktop and smartphone across Apple and Android. Please note however that WIX websites are not currently fully responsive across all devices. WIX are working on updating this feature so that we can also configure your site for tablets and also ensure that it will be correctly visible across all size screens/monitors sizes. In the meantime, we will do our best to ensure your website is configured as best possible.

Yes. Please visit our web design portfolio page.

You can use any images you own or have permission to use. We will ask you to send these during the design process. If you do not have any photos, we can source relevant and high quality stock images to bring your website to life. If there is a cost involved in purchasing an appropriate images, we will advise you.

In the backend of your Wix website, on the Dashboard, there is an extensive analytics area which will give you detailed reports, displays traffic patterns over time, identifying trends as well as highlighting opportunities for growth. The overview shows your site's traffic metrics, like sessions by device, country, new vs. returning visitors and more.

A Google Business Page (formerly Google My Business) is a Google service is a free listing on Google which enables business owners to manage how they appear online across Google, helps make their business stand out and also helps to attract new customers. Whilst its a free listing, it can be tricky to set up, but we can help set this up for you at a cost of $120 + gst. Read more about the benefits of a Google Business Page on our Support Packages and why, if you haven't already got one, you should have one!

Yes, we can. Please refer to support packages for more information.

Yes. We can design your website and host your site through a continued Website Maintenance Retainer Package. We can customise a package for you that includes the design, hosting, maintenance in an easy monthly fee. Please contact us to discuss further.